Unified communications as a service
WHAT IS UCaaS?
UCaaS is a cloud service delivery model that offers a variety of communication and collaboration applications and services, these services include omni-channel enterprise telephony including; voice, instant messaging, presence, and video that can be accessed via internet connectivity from any location across the globe.
If you are concerned about placing your complete telephony environment into the cloud we have a hybrid cloud solution. Kaptec are experts in providing cloud solution services in line with your business needs and growth plans, ensuring your company has a robust infrastructure in place to allow your customers, teams and users full access where and when they need it. A cloud service model will improve efficiency and productivity across the business.
The technology environment is rapidly changing so it is important that you consult with an experienced IT provider who can guide you through the various technologies in order to find the right mix for you and the future growth of your business.
When you talk to a Kaptec UCaaS Consultant we take the time to understand your business and the expectations and needs around the existing and future requirements of the business. Utilising Cloud technologies within your organisation facilitates on demand flexibility and scalability. We also consider factors such as your ongoing IT management and in-house expertise.
Our Cloud services are ultra secure with in-house monitored data centres 24/7/365.
IT problem resolution if not managed can take over from the core business itself, it is our job to safegaurd you, your team, your customers and your business from any potential system failures. Engaging a managed IT service provider can ensure the business continuity and a superior service delivery for your customers.
As we move closer and closer towards an automated working environment, local and international businesses need technology to run efficiently, to ensure business continuity in the marketplace. We offer technical support, regular maintenance on systems, security and back-ups reducing the risk of system outages that can damage your business. Any loss of productivity can impact directly on customer satisfaction and the bottom line, keeping your systems in full health allows you to focus on your business, it’s growth and sustainability.
At Kaptec we leverage the power of automation to consistently deliver an efficient service for our clients. Our service model is robust with clear service agreements from the outset, ensuring ease of day to day financial management for our clients.
We are a global service provider so in the event you have an IT failure or breakdown our experienced team are on hand 24/7/365, remote monitoring and delivering problem resolutions for our clients.
We partner with your organisation to ensure you get maximum impact from your technology and IT infrastructure.
Let us help you choose the blend that’s right for your business.