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Business Telephony

Business Telephony

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Business Telephony services for businesses of all sizes

Say goodbye to high line rental costs!!

All you need is an internet connection to get started

Traditionally for business phone systems a company would use a PBX (Private Branch Exchange) system, this system gained popularity when companies realised that, to efficiently handle constantly increasing call volumes, a premise based communication system was in order. PBX systems were a cost effective solution to voice communication.

Today, many organisations are planning to, or making the switch to Unified Communications platforms from legacy and unsupported systems. While these systems have served users well over the years, high maintenance costs, the inability to add many more phones and the lack of modern-day communication features is driving many organisations to switch to UC. While the enterprise IP telephony market is maturing, there are still significant opportunities to reduce costs, improve services and drive innovation in your organisation.

We are one of Ireland’s leading suppliers of VoIP phone systems. Our 24/7/365 contact centre provides our customers with all year round support ensuring the continuity and stability of their business communications. Our Call centre is staffed with a team of IT experts and depending on the level of support you require.

We can advise and guide you to the most suitable telephone system for your company now and in times of growth. Let us become your trusted advisor from consultancy to delivery and make Unified Communications easy. ​

Simply not ready for the move to VoIP and want to maintain your existing Telephony Systems?

Kaptec has developed a strong resource base over the last 20 years allowing us to support phone systems that are no longer being manufactured or supported by the manufacturer. Your phone system has supported your company through technical revolutions, industry re-alignments and your dependable solution has been the mainstay of communications with your customers and suppliers. As a customer, you have made a substantial investment in this phone system and, while no longer supported by the manufacturer, it is still vital to your business. Supporting legacy systems at operational efficiency presents some difficult business challenges. Contacting the manufacturer isn’t always a good option because usually the people who answer the service phones only know the new products.

Your current Service Provider may have lost focus on your requirements as your solution moves off their portfolio.

Within the constraints of parts availability, Kaptec can provide you with a support service to enable you keep your system alive and if the unthinkable happens quickly work to provide you with communications to keep your business enabled.

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