fbpx
Loading…

24/7/365 Global Support Services

24/7/365 global support services

CONTACT US

GLOBAL SERVICE DESK.

 

Kaptec’s Global Service Desk (GSD) is the initial point-of-contact with the customer, support agencies or end user, offering support and guidance. At Kaptec we understand it is crucial that this first contact is an efficient, positive experience.

At Kaptec the Service Desk is staffed with highly capable and professional personnel that ensure a prompt response, swift resolution and end-user satisfaction. The training of Global Service Desk professionals is a high priority and we pride ourselves on delivering best in class with our GSD.

Kaptec also act as a seamless component of your support function, which understands your business implicitly. It is important for your business and its challenges that the Service Desk be cost effective, transparent and controllable, and integrated with all functions of the organization. Familiar with your business our leading experts are dedicated to your business and the speedy and effective solutions we can offer.

Kaptec MML2666 - 24/7/365 Global Support Services

We understand it is crucial that our first contact with you is an efficient, positive experience.

We pride ourselves on delivering best in class with our GSD

WHAT’S INCLUDED IN GLOBAL SUPPORT
technology shutterstock tcm5044 65217 - 24/7/365 Global Support Services
REMOTE SUPPORT

 For incidents, the Service Desk Tier 1 engineers will provide a “single touch” resolution where possible.  If such a resolution is not possible or has not been achieved within the agreed time or specifications, then the request will be reassigned and prioritised.

images 2 - 24/7/365 Global Support Services
SPARES MANAGEMENT AND LOGISTICS

 To ensure downtime is kept to a minimum Kaptec maintains a central spares and logistics facility. This is an essential compartment of our standard support and allows us to avoid lengthy delivery times of spares that may impact heavily on the time lapse before you are up and running again.

861132240 612x612 - 24/7/365 Global Support Services
PARTNER MANAGEMENT

 ​Kaptec have developed and managed professional relationships with many partners to enable us to deliver a complete service solution to meet the Customers requirements. Within EMEA and Worldwide locations, we capitalise on our strong Vendor relationships to provide a solution that is controlled by Kaptec but delivered through a Global Partner.

kisspng customer service call centre stock photography tel girl with laptop 5b28cd63b94558.3803751115294006757589 - 24/7/365 Global Support Services
SERVICE REQUEST MANAGEMENT

Our Service Desk is available 24 hours a day, 7 days a week via telephone or through a web portal where service requests can be submitted for a fast resolution. Having a seasoned expert at the end of the phone, familiar with your business and its systems reduces turn around time when things go wrong. ​

Avoid boy 1000x700 - 24/7/365 Global Support Services
INCIDENT MANAGEMENT

 Incident Management is where Kaptec identify, analyse and correct hazards to prevent future occurrences happening again. Kaptec will manage your incident until it is resolved on a response-based SLA – Service Level Agreement

ext 2 - 24/7/365 Global Support Services
SERVICE RESTORATION

 In the event of a Service Failure and to ensure a speedy resolution, if diagnosis indicates that our onsite presence is required, we will dispatch a suitably qualified technician to your premises. Our technicians will be familiar with your business and will work to ensure service is restored as a priority.

Our leading experts are
dedicated to your business
and the speedy and effective
solutions we can offer.

Compare Essential Support, Standard Support & Global Support  
unnamed 4 150x150 - 24/7/365 Global Support Services
ESSENTIAL SUPPORT

– Service Request Management
– Incident Management
– Service Restoration

Additional Support Options
– Choice of Cover
– General Management
– Service Delivery Management

recruitment industry 150x150 - 24/7/365 Global Support Services
STANDARD SUPPORT

– Service Request Management
– Incident Management
– Remote Support
– Service Restoration
– Spares Management and Logistics

Additional Support Options
– Choice of Cover
– Service Request fulfilment
-Service Delivery Management

unnamed 150x150 - 24/7/365 Global Support Services
GLOBAL SUPPORT

– Flexible by Design
– Service Request Management
– Incident Management
– Remote Support
– Service Restoration
– Spares Management and Logistics
– Partner Management
Additional Support Options
– Choice of Cover
– Service Request fulfilment
– Service Delivery Management
– Industry Best Practice
– Partner Management

Contact UsFollow us + 44 (0)16 222 333 44+353 (0) 94 9048900+420 776 875 331
Designed by Bold Craft Marketing